Out-of-hours calls
A voice assistant that answers, captures the details and books a callback or appointment, instead of a voicemail nobody hears until morning. Fewer missed calls after hours.
AI agent and AI receptionist development AI agents that answer the phone, the chat and the inbox.
Assistants that know your prices, policies and past answers. They handle the routine questions, book the next step and pass anything unusual to a person, with the context already written up.
The same questions, all day, and the calls you miss.
AI agent development means building assistants that answer your calls, website chats and emails from your own documents, prices and policies. For service businesses, growing teams and agencies, CB Consulting Group builds AI receptionists, AI voice agents and chat agents that handle routine questions, book the next step and hand anything unusual to a person.
Most inquiries are some version of a dozen questions: prices, availability, business hours, where an order is, how to rebook. Your team answers them between other jobs, and anything that arrives after hours or during a busy spell waits, or goes to a competitor who picked up.
An agent takes the routine share of that work. It answers from your own documents rather than guessing, books or qualifies where it can, and hands over to a person whenever the question is unusual, sensitive or simply not covered.
What you get.
A working assistant on the channels your customers already use, set up in accounts you own.
- An agent grounded in your own documents, policies, prices and FAQs, not general guesses
- Voice, chat or email channels, or a mix, connected to your calendar and CRM
- Written rules for what the agent may do alone and when it hands over to your team
- A handover that arrives with a summary, so nobody has to ask the customer twice
- A test set of real questions, run before launch and after every change
- Monitoring, a monthly review of conversations and tuning as your business changes
How it works.
Small and safe first, then wider once the agent has proved itself on real conversations.
Step 1
Listen to the queue
We review recent calls, chats and emails to find the questions that repeat, and agree which ones the agent should handle and which stay with people.
Step 2
Build the knowledge
We gather your documents, prices and policies into a source the agent answers from, and write the handover and escalation rules with you.
Step 3
Pilot on one channel
The agent goes live on a single channel or time window, such as out-of-hours calls, while your team reviews what it says and how it hands over.
Step 4
Widen and tune
Once the pilot meets the measures we agreed, we add channels and tasks, and keep reviewing conversations to improve answers over time.
Where agents earn their keep.
Typical starting points. The results you can expect depend on your volumes, and we agree how to measure them before we build.
Website chat that qualifies
A chat agent that answers product and pricing questions, asks the qualifying questions your sales team would, and books the call. Better-qualified leads reach your sales team.
Inbox drafting
Replies to routine emails drafted in your tone from your own records, then approved by your team before anything is sent. Routine replies go out sooner.
Internal help desk
An assistant your own staff ask about policies, processes and product details, answering from the documents you already keep. Staff find answers without waiting for a colleague.
Who it’s for.
Businesses where the same questions arrive every day and a missed one costs a customer. We work remotely with US businesses, UK businesses and clients worldwide.
Service businesses that miss calls
Clinics, trades, property and professional firms where the phone rings while everyone is busy, and an unanswered call is often a lost booking.
Growing teams answering the same questions
Customer service and sales teams spending hours on routine inquiries, who want that time back for the conversations that need a person.
Agencies adding AI for clients
Agencies that want to offer agents and voice assistants to their clients, with a senior delivery partner behind them.
Questions about AI agent development.
For pricing and general questions, see the services overview.
Will customers know they are talking to an AI?
Yes. Our agents always tell people they are talking to an AI, and hand over to a person when asked.
What happens when the agent doesn’t know the answer?
It says so and hands over. We set clear rules for topics it must never answer alone, such as complaints, refunds or anything sensitive, and every handover arrives with a summary of the conversation.
Does it work with our phone system, calendar and CRM?
Usually, yes. We connect to common calendar, CRM and telephony tools through their standard integrations. Agents can work across channels such as phone, website chat, WhatsApp and email. We check your setup on the discovery call and tell you plainly if something won’t fit.
How do you stop it making things up?
The agent answers from your own approved documents, not general knowledge, and is told to hand over when it is unsure. We test it against a set of real questions before launch and after every change, and review conversations regularly.
What does it cost to run?
There is the build, quoted per project with a fixed price agreed before work starts, and a running cost for the AI and telephony services, which depends on your volumes. We estimate both before you commit.
What is an AI receptionist?
An AI receptionist is a voice agent that answers your business phone line, handles routine questions from your own prices and policies, captures the caller’s details and books a callback or appointment. It tells callers they are speaking to an AI, and hands anything unusual or sensitive to a person with a summary of the call.
AI chatbot vs AI voice agent: which do I need?
It depends on where your inquiries arrive and which ones you miss. If calls go unanswered while your team is busy or after hours, start with a voice agent. If most questions come through your website or messages, start with a chat agent. We usually start with one channel and add the other once the first has proved itself.
Find out what an AI agent could take off your team’s plate.
A 30-minute call. Bring the questions you answer most often.